Return & Refund Policy
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This policy is in accordance with the European Union’s Consumer Rights Directive, which provides a right to a 14-day cooling-off period for online purchases.
1. Our 14-Day Return Policy
You have the right to return your order within 14 calendar days of receiving your product(s) without giving any reason. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
2. Non-Returnable Items
For hygiene and health protection reasons, certain items are non-returnable. This includes:
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Opened or used products: Products that have been opened or used after delivery cannot be returned.
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Sealed goods: Items where the seal has been broken or removed after delivery are not eligible for a refund.
We cannot accept returns on items that have been in contact with the body. Please check the condition of your order carefully upon arrival and before breaking any seals.
3. How to Initiate a Return
To start a return, please follow these steps:
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Contact Us: Send an email to [Your Support Email, e.g., support@bestsextoys.eu] within 14 days of receiving your order. Please include your order number and the reason for the return.
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Wait for Authorization: We will respond with instructions on how to return your package. Do not send your product back until you have received this authorization.
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Package Your Item: Carefully package the item in its original box and packaging. Ensure the item is well-protected.
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Ship Your Return: Send the package to the return address provided in our authorization email. You will be responsible for paying for your own shipping costs for returning your item.
4. Refunds
Once we receive your returned item and inspect its condition, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.
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If your return is approved, we will initiate a refund to your original method of payment.
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The refund will be processed within 14 business days after we receive the returned goods.
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The original shipping costs are non-refundable.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange a replacement or a full refund, including the original shipping costs, if the item is confirmed to be faulty. We may ask for a photo of the damaged product.
6. Contact Us
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us at [Your Support Email, sale@bestsextoys.eu
