Privacy Policy

Privacy Policy

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Effective Date: September 7, 2025

1. Introduction

Welcome to BestSextoys.eu! We are committed to protecting your privacy and handling your personal information with transparency and respect. This Privacy Policy explains how we collect, use, and share your personal data when you visit or make a purchase from our website, bestsextoys.eu.

This policy is based on the General Data Protection Regulation (GDPR) (EU) 2016/679, which provides a strong framework for data protection in the European Union.

2. Who We Are

• Website: bestsextoys.eu

• Data Controller:  BestSextoys S.R.L.

• Email: sale@bestsextoys.eu

3. What Personal Data We Collect

When you visit our site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.

When you make a purchase or attempt to make a purchase through the Site, we collect the following information from you:

• Contact Information: Name, billing address, shipping address, email address, phone number.

• Payment Information: Payment card details (processed securely by our payment gateway, we do not store full card numbers).

• Order Information: Details of the products you purchase.

4. How We Use Your Personal Data

We use the information we collect to:

• Fulfill your orders: Process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

• Communicate with you: Respond to your inquiries, provide customer support, and send you important updates about your order.

• Improve our services: Analyze how customers browse and interact with the Site to improve our product offerings and marketing efforts.

• Prevent fraud: Screen our orders for potential risk or fraud.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

• Contractual Necessity: The processing is necessary to fulfill our contract with you, such as completing your purchase and delivering your order.

• Legitimate Interests: We have a legitimate interest in using your data for purposes such as improving our website, preventing fraud, and marketing our products.

• Consent: We may ask for your explicit consent to use your data for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.

6. Sharing Your Personal Data

We share your personal data with third parties to help us use your data as described above. These third parties include:

• Payment Processors: To securely process your payments.

• Shipping Carriers: To deliver your orders.

• Analytics Providers: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en.

• Legal Compliance: We may share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your GDPR Rights

If you are a resident of the European Union, you have the following rights regarding your personal data:

• The right to be informed: You have the right to know how your data is being used. This Privacy Policy is our way of informing you.

• The right of access: You have the right to request a copy of the personal data we hold about you.

• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

• The right to erasure (“right to be forgotten”): You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.

• The right to object: You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us at [Your Support Email, e.g., support@bestsextoys.eu].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a new effective date.

10. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise any of your rights, please contact us by email at sale@bestsextoys.eu.